Microsoft Client Analyst
Job ID:
22173
Location:
Farmington Hills MI
Position Type:
Permanent
Required Skills:
- Operating systems/APIs - Windows
- System Center Products (SCCM, SCOM, SCSM, SMS, SCO)
- Microsoft Exchange, Lync, Share Point
Expiry Date:
28 January 2017
Company Name:
V2Soft Inc
Contact Number:
248 904 1705
Email Address:
Job Description:
- Installs, configures, and maintains application equipment and support application infrastructure environment.
- Determine application needs and incorporate them into the design and overall plan for application support.
- Organizes and coordinates the activities associated with installation, deployment, and upgrade of software and hardware relating to application environment.
- Responsible for acting on existing Level 2 (L2) and Level 3 (L3) trouble tickets established in the tracking system.
- Receive complex tickets that Level 1 (L1) help desk support and technical support analyst cannot resolve.
- Identifies, researches, and resolves technical problems proactively establishing root cause and mitigation recommendations to prevent further issues.
- Documents, tracks and monitors the problem to ensure timely resolution.
- Responsible for customer service and end-user training.
- Familiar with a variety of the field’s concept, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- A certain degree of creativity and latitude is required.
- Works under general supervision; typically reports to a team lead or supervisor/manager.
Position Requirements:
- Applied knowledge in the following areas with 2+ years of experience:
- Operating systems/APIs - Windows
- System Center Products (SCCM, SCOM, SCSM, SMS, SCO)
- Microsoft Exchange, Lync, Share Point
- Security (e.g. Authentication/Authorization, Encryption, Data Safeguarding)
- Scripting
- Distributed Database (DB2/UDB, SQL server, Oracle)
- Virtualization (VMWare, Hyper V)
- Citrix Solutions & Citrix administration (XenApp 4.5 / 6)
- Networking (E.G. DNS, DHCP, QIP)
- Application release management support
- FTP drop box, file server, and audit request & remediation management
- Support storage and data management environment
- Support patch management processes
- Performance Skills / Competencies:
- Solid planning and organizing skills with attention to detail
- Strong problem solving and analytical skills
- Strong Verbal and written communication skills
- Required to work well within a team and individually self-motivated
- Strong interpersonal and conflict management skills
- Windows 10 experience a plus
What V2Soft Offer:
V2Soft’s compensation program offers market-competitive base pay with lot of benefits.
V2Soft offers a variety of benefits to protect your health and well-being, provide financial security and balance your work/life needs including:
- 401K Retirement Savings Plan with employer match
- Health benefits including Medical, Dental and Vision benefits
- Flexible spending plan
- Long-term and Short-term disability insurance
- Life and AD&D insurance
- Paid Holidays and Vacations
V2Soft is an Equal Opportunity Employer (EOE).
For further information please contact Sarika Shetty (248-436-8373)
Website URL:
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